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Privacy Policy

Introduction

At SayGen, we prioritize your privacy. This Privacy Policy outlines how we gather, utilize, disclose, and protect your information when you visit our website, use our services, or interact with us.


Information We Collect

We may gather the following categories of information:

Personal Information: This includes details such as your name, email address, phone number, and any other information you provide directly.
Health Information: If you utilize our diagnostic services, we may collect health-related data necessary for those services.
Usage Data: We may collect details about your interaction with our website, including your IP address, browser type, and the pages you visit.


How We Use Your Information

The information we collect may be used for several purposes, including:
• Enhancing and providing our services
• Communicating with you regarding your tests and results
• Processing payments and managing your account
• Conducting research and analysis
• Ensuring compliance with legal requirements


Disclosure of Your Information

We may share your information under the following circumstances:
With Service Providers: We may engage third-party vendors to perform services on our behalf, such as data analysis and IT support.
For Legal Reasons: We may disclose your information when required by law or to protect our rights, privacy, safety, or property.
With Your Consent: We may share your information when you provide consent or at your direction.


Data Security

We employ a range of security measures to safeguard your personal information. However, it is important to note that no method of transmission over the internet or electronic storage is entirely secure. While we strive to protect your information using commercially reasonable methods, we cannot guarantee absolute security.


Your Rights

Depending on your location, you may have specific rights concerning your personal information, including:
• The right to access your personal information
• The right to request corrections to inaccurate information
• The right to request deletion of your personal information
• The right to object to or restrict the processing of your personal information
To exercise these rights, please reach out to us using the contact information provided below.


Changes to This Privacy Policy

We may revise our Privacy Policy occasionally. Any updates will be posted on our website, and we will notify you of significant changes. We encourage you to review this Privacy Policy regularly for any updates.


Terms & Conditions

These Terms and Conditions govern your use of our website and the purchase of any molecular diagnostic kits and related products or machines. By accessing our website or purchasing our products, you agree to abide by these Terms and Conditions. If you do not accept these terms, please refrain from using our website or purchasing our Products.


Acceptance of Terms

By using this website, you confirm that you are at least 18 years old or have the consent of a parent or guardian. If you are using this site on behalf of an organization, you confirm that you have the authority to bind that organization to these Terms.


Product Information

We aim to provide accurate and current information regarding our Products. However, we do not guarantee that this information is complete, reliable, or error-free. Prices and availability of Products may change without prior notice.


Orders and Paymentn


Order Acceptance: All orders are subject to our approval. We reserve the right to refuse or cancel any order at our discretion, even after you have received an order confirmation.
Payment Terms: : Full payment is required prior to shipment. We accept various payment methods as indicated on our website.
Shipping: : Shipping times are estimates and not guaranteed. We are not liable for any delays caused by shipping carriers or customs processes.


Return Policy


Defective Products: If you receive a defective Product, please contact us if the item is defective to arrange for a replacement or refund.
Non-Defective Returns: Returns for non-defective Products may incur a restocking fee and must be initiated within one week of receiving the Product.


Intellectual Property

All content on our website, including text, graphics, logos, and images, is owned by SayGen and is protected under intellectual property laws. Unauthorized use of any content may infringe on copyright, trademark, or other legal rights.


Limitation of Liability

To the fullest extent permitted by applicable law, SayGen will not be liable for any indirect, incidental, or consequential damages arising from your use of our Products or website, even if we have been informed of the possibility of such damages.


Disclaimer of Warranties

Our Products are provided “as is” without any warranties, whether express or implied. We do not guarantee that our Products will fulfil your specific requirements or that they will be error-free.


Indemnification

You agree to indemnify and hold harmless SayGen its affiliates, and their respective officers, directors, and employees from any claims, liabilities, damages, losses, or expenses resulting from your use of our Products or any breach of these Terms.


Governing Law

These Terms and Conditions will be governed by and interpreted in accordance with the laws . Any disputes arising under these Terms will be resolved in the courts.


Changes to Terms

We reserve the right to update these Terms and Conditions at any time. Changes will take effect immediately upon posting on our website. Your continued use of the website or our Products after any modifications constitutes your acceptance of those changes.


Contact Us

For questions or concerns regarding this Privacy Policy or our data practices, please contact us at:
SayGen Genetics
+971 4 234 7500
info@thesaygen.com
Al Warsan 1 st, Dubai, UAE



By using our website and purchasing our Products, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. Thank you for choosing SayGen.